Unable to Login

If you are unable to log in to UTRADE, please follow the steps below:

1. Check Your Login ID and Password

• Make sure Caps Lock is turned off, as passwords are case-sensitive.
• Make sure you have entered the correct Login ID (Username).

• Make sure you have entered the correct Password.

   

2. Check Your Internet Connection

Make sure your device has a stable internet connection.

3. Check Your Device and System Requirements

• Make sure you are using a supported and updated browser or UTRADE application.
• Check that your firewall, proxy, or network settings are not blocking access to UTRADE.

4. Contact Customer Care

If you are still unable to log in, please contact PT Kay Hian Sekuritas Customer Care for assistance:

• Customer Care: +62 21 299 33 999
• Email: csindonesia@kh.co.id

Unable to Access UTRADE Due to System Maintenance

UTRADE may be temporarily unavailable due to scheduled system maintenance or updates. If you are unable to access UTRADE during the maintenance period, please try logging in again once the maintenance has been completed.