UTRADE App

Error Message: Network Failure, Please Login Again

Solution

Please follow the steps below:

1. Close the UTRADE App.  
2. Turn your Wi-Fi or mobile data connection off and on again.  
3. Make sure your device is connected to a stable internet connection.  
4. Reopen the UTRADE App and log in again.  

UTRADE Web

Error Message: This Plug-in Is Not Supported

Solution

If you encounter a browser or plug-in compatibility issue:

1. Make sure you are using an updated and supported web browser.  
2. Close and reopen your browser.  
3. Make sure your internet connection is stable.  
4. Access UTRADE Web again and log in.  
5. The old NPAPI/Chrome instructions should be removed because they are no longer relevant to current browsers.

Error Message: Duplicate Login

Solution

Please follow the steps below:

1. Make sure your UTRADE account is not currently logged in on another browser, device, or session.  
2. Close any previous UTRADE sessions.  
3. Clear your browser cache and cookies, if necessary.  
4. Close and reopen your browser.  
5. Log in to UTRADE Web again.  

Error Message: This Webpage Is Not Available

This may occur due to an unstable internet connection or an incorrect web address.

Solution

1. Make sure you have a stable internet connection.  
2. Make sure you are accessing the correct UTRADE Web address.  
3. Refresh the page or close and reopen your browser.  
4. Log in again once your internet connection is stable.